Call us today for our current and best rates!
Call Us at 1-800-752-9052
HomeRental Policies

Rental Policies

All of the cabins at Maples Ridge Cabin Rentals are privately owned; neither the homeowner nor Maples Ridge Cabin Rentals is responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. Nor is Maples Ridge Cabin Rentals or the homeowner responsible for the loss of personal belongings or valuables of the guest.

By accepting this reservation, it is agreed that all guest are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

We hope you enjoy your stay at Maples Ridge Cabin Rentals!

Your Place To Stay in The Smokies…
1804 Wears Valley Rd.
Sevierville, TN 37862
865-908-8970

www.MaplesRidge.com

MAPLES RIDGE VACATION RENTALS RESERVATION AGREEMENT AND POLICIES

All properties are privately owned and furnished by the homeowners of the cabins and may change without notice.

Please E-Sign and submit the Rental Agreement and the credit card receipt. We also require a copy of your Driver’s License, this will Confirm your reservation. Reservations are not guaranteed until a payment of 50% of the total amount or full amount (including Taxes)whichever may apply {see terms of payment below} and a signed copy of the rental agreement, credit card receipt and copy of Drivers license are received by Maples Ridge Vacation Rentals the day of booking the reservation. Please fax, e-mail or text a picture of Driver’s License to one of the following:

Fax- #865-774-4053

E-mail- visitpigeonforge@comcast.net

Text- #865-850-1997

[Initial]

Age

The guest booking the reservation on our 2 bedroom units and larger must be 21 years of age or older and must be staying as a guest in the unit. This Guest must also be the person whom checks-in at Maples Ridge Vacation Rentals office the day of arrival and signs all the documents, this person will be the responsible guest for the unit.  Maples Ridge Vacation Rentals reserves the right to deny renting to any person, this is at Maples Ridge Vacation Rentals Discretion.

[Initial]

Terms of Payment

If you booked a reservation Less than 30 days prior to arrival date on a 1 or 2 Bedroom unit, payment of the full amount is required on the day of booking the reservation. If you booked a reservation on a 1 or 2 bedroom unitmore than 30 days prior to arrival date 50% deposit is required, the day of booking the reservation and the remaining balance will be due 30 days prior to arrival. If you booked a reservation for a 3 bedroom or larger unit, less than 60 days prior to arrival date full amount is due the day of booking the reservation. If you booked a reservation on a 3 bedroom or larger unit more than 60 days prior to arrival date a 50% deposit is required, the day of booking the reservation and the remaining balance will be due 60 days prior to arrival to secure the rental properties.

Maples Ridge Vacation Rentals will automatically charge the credit card on file as per agreement above.  We accept MasterCard, Visa and Discover.

[Initial]

Damage Waiver, Damage Deposit and Pet Fee

You are responsible for any damages or missing items that occur during your stay. A non-refundable damage waiver fee is applied to each reservation OR a damage deposit hold is required. The amount varies on size of cabin and will cover up to $500 in unintentional damage at Maples Ridge Vacation Rentals discretion.  The name of the person who holds the reservation will be responsible for all damage to the unit and their credit card on file will be charged for all damages. You may opt out of paying the Damage Waiver fee by agreeing to a Damage Deposit hold (only optional the day of making the reservation, no refunds on damage waiver will be given at check-in) If you choose to leave a damage deposit hold, we will process it at check-in using a major credit card (we accept, Visa, MasterCard and Discover). The amount will be $300.00 for one and two bedrooms, $400 for three bedroom, $500.00 for four/five bedroom and $800.00 on larger cabins. The damage deposit on all of condominiums is $300.00.  An authorization for a Damage deposit will be placed on your major credit card at check in and will automatically be released from your credit card after departure provided there is no damage to the unit. This could take up to 10 days for the charge to drop off of your card once you depart from the unit. It depends on the policy of your credit card company. Not all of our units are pet friendly, the units that are pet friendly require a $45.00 non-refundable fee for each pet.  If pets are found or detected in our non-pet friendly units you will be asked to leave and you will not receive a refund and you will forfeit your damage deposit. If you bring a pet and do not pay the $45.00 pet fee without Maples Ridge Vacation Rentals being aware of your pet you will be asked to leave without refund and you will forfeit your damage deposit.   If extra cleaning is required after you leave, it will cost a minimum of $100, depending on the nature of the extra cleaning.  All of our units are NON-SMOKING. If smoke odor is detected you will be charged an additional $200.00 fee. There are no refunds on early departure. We reserve the right to change the reserved unit in the event of an emergency. No House Parties Allowed. No weddings, receptions or other large gatherings allowed without written consent from Jack or Lori Maples.

[Initial]

Cancellation Policy

We require a 60-day cancellation notice.  Our fees for cancellation are as follows:  If you cancel 60 days or more prior to your date of arrival, a $50 cancellation fee and $45 Processing fee will incur.  This $50 cancellation fee and $45 processing fee will be deducted from your initial reservation deposit.  If you cancel less than 60 days before your date of arrival, your entire reservation deposit will be forfeited UNLESS the exact reservation can be duplicated to another interested party.  

No Show Policy

If you are a “no show” and do not call, we will not refund any of your deposit and you will be charged the remaining balance to your card on file. You must understand this unit was held off the market just for you.

[Initial]

Check in & Check out

Check in time is 4pm to 7pm EST. Check out time is by 11am EST. If you will be arriving after 7pm EST. Please call our office at #865-908-8970 prior to 7pm EST. for a late check-in. A photo copy of your ID is required upon check in. Upon Arrival all guests must check in at Maples Ridge Vacation Rentals; 1804 Wears Valley Rd. Sevierville, TN 37862

Weather Conditions, Refunds & After Hours Assistance and Emergencies

We will do everything we can to make sure your cabin is ready for you. When you arrive at the cabin, please report any damages to the office.  Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. Unfortunately, appliances, air conditioners, refrigerators, televisions, hot tubs, saunas, Jacuzzis, TV’s, Stereos, DVD players, etc… occasionally malfunction. We cannot guarantee them to perform 100% of the time. We do however guarantee to do our best to correct the maintenance issue as soon as possible during normal business hours. Please remember to call our office in the morning (we open at 9am) to resolve the issue as quickly as we can, our office hours are Monday-Sunday 9am-7pm EST. #865-908-8970. No refunds will be given for power outages, weather conditions, road conditions, or malfunctioning of equipment.

If there is an incident at any time involving a life threatening Emergency please call 911

If there is an emergency regarding the unit after hours Monday-Sunday 7pm-9am EST. (Ex: broken water pipes, non-working furnace in cold weather, etc..) Please call our maintenance personnel at #865-654-7040

Malfunctioning equipment, including hot tubs, blown out light bulbs, insects, broken appliances, information on local restaurants and attractions etc… is NOT an Emergency, these things will be taken care of during normal business hours. Please call our office at #865-908-8970 and leave a message in our guest voice mailbox and we will return your call the following business day and do our best to resolve the issue.

Maples Ridge Vacation Rentals is not responsible for weather/road conditions. The roads in the mountains can be very curvy and steep, four-wheel drive and chains may be required during winter months. A wrecker service will not be provided by Maples Ridge Vacation Rentals. However, every effort will be made to help resolve any problems you may encounter during your stay. There will be no refunds due to the roads or weather conditions.

Maples Ridge Vacation Rentals is not responsible for any items lost or stolen during your stay. If you happen to leave items behind UPS will ship the items to you, they will call you to let you know of the shipping cost.

[Initial]

Housekeeping and Amenities

Maples Ridge Vacation Rentals includes a limited supply of linens and towels at the unit. All units are fully equipped with a STARTER SUPPLY of bath soap, dish washing detergent, toilet paper, trash bags and paper towels. If you feel you may need additional supplies, we recommend that you bring your own supply. If the cabin does not have a washer or dryer you may exchange towels at our office, provided that you call us the previous day so that we make sure there is sufficient stock. Towels will not be delivered to your unit.

Propane is not provided for the gas grills.

Maples Ridge Vacation Rentals does not guarantee Cell Phone Service at any of the units.

Please do not move furniture, including pool tables, foosball tables and gaming equipment. This may result in damage to the furniture, rips in carpet or scratches on floors. If you do move any of these items, you will be charged a minimum $50.00 fee when we move it back to its original location.

If your fireplace is gas burning do not put anything in it. Only put wood in wood-burning fireplaces. Fireplaces are not to be used May-September.

If the Weather drops down to below 25 degrees during the winter months, please leave the faucets dripping to ensure that the pipes will not freeze.

Turning the air conditioning below 60 degrees in the summer could result in the unit freezing. This will cause you to be without air for hours. Please refrain from doing this.

Hot Tubs

A minimum of a $500.00 will be charged if bubbles, bath oils or any other foreign substance is used in the Hot Tubs or Swim Spas.

Please remember there are certain health risks that are associated with using a Hot Tub. Our housekeepers drain, sanitize, refill and replenish chemicals in all Hot tubs prior to your arrival; therefore, it may not be warm until later that evening. Hot Tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON THE HOT TUB COVERS, they will break and you will be charged a minimum of $500.00 for replacement. Remember when not using the Hot Tub, leave the cover on so the Hot Tub will stay warm and debris will stay out. When lifting the hot tub cover, please us the hot tub bar that is across the cover to lift it. Please shower before and after using the Hot Tub as some body lotions/etc. mixed with the Hot Tub chemicals can cause a rash on your skin. Service call for debris in Hot Tub is $45. We are not responsible for any personal items, jewelry or clothing damage if worn in the Hot Tub.

[Initial]

Upon Departure

Check out time is at 11am EST.

Place ONLY towels and sheets in bathtubs.

Wash, Dry and put away all dishes or place dishes in the dishwasher and START it (dishwasher liquid is provided)

Put all trash in garbage bags and place in outdoor trash receptacles provided.

Thermostat: Place the heat temperature to 65 degrees or the air-conditioning to 75 degrees

Secure the cabin, lock all doors and windows

Turn all lights out

You must return keys and or remote to Maples Ridge Vacation Rentals office at 1804 Wears Valley Rd, Sevierville, TN 37862. Failure to return the keys will result in a $50.00 Key fee. If you depart before 9am please leave keys and remotes at Maples Ridge Vacation Rentals office in the key drop box located on front porch.

[Initial]

I understand that I am responsible for the condition in which the property that I have rented from Maples Ridge Vacation Rentals is left after check out. I agree that the cabin will be left in the same condition found upon check-in except normal wear and tear. If it is not left in the same condition, I will be responsible for any damage to the property or the properties contents, and any legal fees paid for such collection by the owners. I will not hold the owners of Maples Ridge Vacation Rentals responsible for any injuries or damages caused by accident on the property of any kind. I also will not hold the owner of the unit or Maples Ridge Vacation Rentals liable for any personal property lost or damaged. I also understand that if excessive cleaning is required after my departure, I will be charged a minimum of $100.00. I acknowledge that there is no smoking allowed in units and only pets are allowed in pet friendly units with a $45.00 pet fee for each pet and consent from Maples Ridge Vacation Rentals.

[Initial]

[Signature]