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HomeRental Policies

Rental Policies

Maples Ridge Vacation Rentals

Your Place To Stay in The Smokies...

1804 Wears Valley Rd.

Sevierville, TN 37862

865-908-8970

visitpigeonforge@comcast.net

www.MaplesRidge.com

MAPLES RIDGE VACATION RENTALS RESERVATION AGREEMENT AND POLICIES

All properties are privately owned and furnished by the homeowners of the cabins and may change without notice.

Please E-Sign and submit the Rental Agreement and the Credit Card receipt.  We also require a copy of your Driver's License on file, please text the copy of your driver’s license to 865-850-1997.  Reservations are not guaranteed until a payment of 50% of the total amount.  Please initial the 7 places below and E-sign Rental Agreement, Credit Card Receipt and send Copy of Drivers License immediately.

[Initial]

Age and Sleeping Capacity

The guest booking the reservation on our 2-bedroom units and larger must be 24 years of age or older and must be staying as a guest in the unit. This Guest must also be the person whom signs all the documents, this person will be the responsible guest for the unit. Maples Ridge Vacation Rentals reserves the right to deny renting to any person, this is at Maples Ridge Vacation Rentals Discretion. Guests understand that the unit only sleeps a certain amount of people and that you cannot exceed that amount of people due to safety for all the guests. If you are found to exceed the sleep capacity, you will be asked to leave the premises. No refund will be given.

[Initial]

Terms of Payment    

If you booked a reservation Less than 30 days prior to arrival date on a 1- or 2-Bedroom unit, payment of the full amount is required on the day of booking the reservation. If you booked a reservation on a 1- or 2-bedroom unit more than 30 days prior to arrival date 50% deposit is required, the day of booking the reservation and the remaining balance will be due 30 days prior to arrival. If you booked a reservation for a 3 bedroom or larger unit, less than 60 days prior to arrival date full amount is due the day of booking the reservation. If you booked a reservation on a 3 bedroom or larger unit more than 60 days prior to arrival date a 50% deposit is required, the day of booking the reservation and the remaining balance will be due 60 days prior to arrival to secure the rental properties. Advance reservation deposits are not held in an escrow account.
 

Maples Ridge Vacation Rentals will automatically charge the credit card on file as per agreement above.  We accept MasterCard, Visa and Discover.

[Initial]

Damage Waiver and Damage Deposit

You are responsible for any damages or missing items that occur on the property during your stay. On all 1- and 2-bedroom units a Non-Refundable Damage Waiver is applied. If you want to opt-out of the Damage Waiver on 1 and 2 bedrooms, you may do so, but a $300.00 refundable Damage deposit hold is required. The Damage Waiver is only optional the day of making the reservation. No refunds on a damage waiver will be given the day of arrival. If you choose to place a damage deposit hold, we will process the day of arrival using a major credit card (we accept, Visa, MasterCard and Discover). The Damage Deposit Hold is Released upon checkout after the unit is inspected, if there is no damage to the unit. The name of the person who holds the reservation will be responsible for any damage to the unit and their credit card on file will be charged for all damages. The amount will be $300.00 for one and two bedrooms, $400.00 for three bedrooms, $500.00 for four/five bedroom, $800.00 on larger cabins, and $500.00 for private pool cabins. An authorization for a Damage Deposit will be placed on your major credit card on the day of arrival and will automatically be released from your credit card after departure provided there is no damage to the unit. This could take up to 10 days for the charge to drop off your card once you depart from the unit. It depends on the policy of your credit card company.

Pet Policy

Not all our units are pet friendly, the units that are pet friendly require a $95.00 non-refundable fee for each pet. Only Dogs are allowed, under 15 pounds and non-shedding. No cats allowed. If pets are found or detected in our non-pet friendly units you will be asked to leave, and you will not receive a refund and you will forfeit your damage deposit. If you bring a pet and do not pay the $95.00 pet fee without Maples Ridge Vacation Rentals being aware of your pet, you will be asked to leave without refund and you will forfeit your damage deposit. If extra cleaning is required after you leave, it will cost a minimum of $100, depending on the nature of the extra cleaning.

Smoking and Large Groups

All our units are NON-SMOKING. If a smoke odor is detected, you will be charged an additional $200.00 fee. We reserve the right to change the reserved unit in the event of an emergency. No House Parties Allowed. No weddings, receptions, parties or other large gatherings allowed without written consent from Jack or Lori Maples.

[Initial]

Cancellation Policy

We require a 60-day cancellation notice.  Our fees for cancellation are as follows:  If you cancel 60 days or more prior to your date of arrival, a $95.00 plus tax cancellation fee will incur.  The $95.00 cancellation fee will be deducted from your initial reservation deposit.  If you cancel less than 60 days before your date of arrival, your total amount of reservation will be forfeited UNLESS the exact reservation can be duplicated to another interested party and you will be charged the remaining balance to your credit card on file.  If the reservation is duplicated to another party, you will get a refund of the full amount, but will be charged a $95.00 plus tax cancellation fee.  

No Show Policy and Early Departure

If you are a "no show" and do not call, we will not refund any of your deposit and you will be charged the remaining balance to your card on file. You must understand this unit was held off the market just for you. There are no refunds for early Departure. 

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Check in Procedures

Check in time is after 4pm EST. Please do not expect to check in early. However, if you are in the area before 4pm, stop by the office. If your cabin is clean and ready, we will be happy to allow you to go to the cabin. If it is not ready, we will gladly take your cell phone number and contact you should the cabin come available before 4pm.


Our check in procedure is as follows:

If your cabin is paid in full and all required documents have been signed and returned, we will email you a copy of your direction sheet. On the date of arrival, we will text you with the door code when the cabin is ready. If you are required to place a damage deposit for your stay, this will have to be provided before the door code to your cabin will be sent. We must have a current cell phone number on file to contact you with your check-in information.

Check-Out Procedures

Check out time is 10am EST. We do not allow late check-outs. If you do check-out later than 10am EST, you will be charged for the following night. Upon Departure, please place only dirty towels in the bathtubs. Please Wash, Dry, and Put Away all dishes or place all dirty dishes in the dishwasher and start it. Please place all trash in garbage bags and place all trash in provided outdoor trash receptacles. On the Thermostats, please place the heat temperatures to 65 degrees or the air-conditioning to 75 degrees. Please secure the cabin by locking all the doors and windows. Please turn all the lights off. If you have a key, please be sure to place the key back in the lock box provided. If you have a gate remote please return it to the Maples Ridge Vacation Rentals office. Failure to return the keys or remotes will result in a $50.00 replacement fee. If you depart before 9am EST, please place the remote in the key drop box located on the front porch at the Maples Ridge office.

Weather Conditions, Refunds & After-Hours Assistance and Emergencies

We will do everything we can to make sure your cabin is ready for you. When you arrive at the cabin, please report any damages to the office.  Any damages or problems not reported by the tenant upon arrival will be charged to the tenant. Unfortunately, appliances, air conditioners, refrigerators, televisions, hot tubs, saunas, Jacuzzis, TV’s, Stereos, DVD players, games, etc.… occasionally malfunction. We cannot guarantee them to perform 100% of the time. We do however guarantee to do our best to correct the maintenance issue as soon as possible, preferably during office hours. Please call or TEXT(preferred) after hours maintenance at 865-850-1997 with information about the issue. No refunds will be given for power outages, weather conditions, road conditions, or malfunctioning of equipment. Maples Ridge Vacation Rentals reserves the right to enter the property during your stay. The units have regularly scheduled routine maintenance That must be completed monthly to stay up to code and for the safety of all guests. For this reason, you give Maples Ridge Vacation Rentals permission to enter the cabin during your stay if maintenance is needed.

If there is an incident at any time involving a life-threatening Emergency, please call 911.

If there is an emergency regarding the unit after hours Monday-Sunday 7pm-9am EST. (Ex: broken water pipes, non-working furnace in cold weather, etc.) Please text (or call) our after hours maintenance personnel at 865-850-1997.

Malfunctioning equipment, including hot tubs, blown out light bulbs, insects, broken appliances, information on local restaurants and attractions etc.… is NOT an Emergency, these things can be taken care of during normal business hours. Please call or TEXT(preferred) after hours maintenance at 865-850-1997 with information about the issue.

Maples Ridge Vacation Rentals is not responsible for weather/road conditions. The roads in the mountains can be very curvy and steep, four-wheel drive and chains may be required during winter months. A wrecker service will not be provided by Maples Ridge Vacation Rentals. However, every effort will be made to help resolve any problems you may encounter during your stay. There will be no refunds due to the roads or weather conditions. Please purchase vacation rental insurance.

Maples Ridge Vacation Rentals is not responsible for any items lost or stolen during your stay. If you happen to leave items behind UPS will ship the items to you, they will call you to let you know of the shipping cost.

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Housekeeping and Amenities

Maples Ridge Vacation Rentals includes a limited supply of linens and towels at the unit. All units are fully equipped with a STARTER SUPPLY of bath soap, dish washing detergent, toilet paper, trash bags and paper towels. If you feel you may need additional supplies, we recommend that you bring your own supply. If the cabin does not have a washer or dryer you may exchange towels at our office, provided that you call us the previous day so that we make sure there is sufficient stock. Towels will not be delivered to your unit. Propane is not provided for the gas grills. Charcoal is not provided for the grills. Maples Ridge Vacation Rentals does not guarantee Cell Phone Service at any of the units. Please do not move furniture, including pool tables, Foosball tables and gaming equipment. This may result in damage to the furniture, rips in carpet or scratches on floors. If you do move any of these items, you will be charged a minimum $50.00 fee when we move it back to its original location. If your fireplace is gas burning do not put anything in it. Only put wood in wood-burning fireplaces. Fireplaces are not to be used May-September. We do not supply wood for fireplaces. If the Weather drops down to below 20 degrees during the winter months, please leave the faucets dripping to ensure that the pipes will not freeze. Turning the air conditioning below 70 degrees in the summer could result in the unit freezing. This will cause you to be without air for hours. Please refrain from doing this.

Hot Tubs

A minimum of a $500.00 will be charged if bubbles, bath oils or any other foreign substance is used in the Hot Tubs or Swim Spas. Please remember there are certain health risks that are associated with using a Hot Tub. Our housekeepers drain, sanitize, refill and replenish chemicals in all Hot tubs prior to your arrival; therefore, it may not be warm until later that evening. Hot Tub covers are for insulation purposes and are not designed to support a person or persons. DO NOT STAND ON THE HOT TUB COVERS, they will break, and you will be charged a minimum of $500.00 for replacement. Remember when not using the Hot Tub, leave the cover on so the Hot Tub will stay warm and debris will stay out. When lifting the hot tub cover, please use the hot tub bar that is across the cover to lift it. Please shower before and after using the Hot Tub as some body lotions/etc. mixed with the Hot Tub chemicals can cause a rash on your skin. Service call for debris in Hot Tub is $45. We are not responsible for any personal items, jewelry or clothing damage if worn in the Hot Tub.

[Initial]

I understand that I am responsible for the condition in which the property that I have rented from Maples Ridge Vacation Rentals is left after checking out. I agree that the cabin will be left in the same condition found upon check-in except normal wear and tear. If it is not left in the same condition, I will be responsible for any damage to the property or the properties contents, and any legal fees paid for such collection by the owners. I will not hold the owners of Maples Ridge Vacation Rentals responsible for any injuries or damages caused by accident on the property of any kind. I also will not hold the owner of the unit or Maples Ridge Vacation Rentals liable for any personal property lost or damaged. I also understand that if excessive cleaning is required after my departure, I will be charged a minimum of $100.00. I acknowledge that there is no smoking allowed in units and only pets are allowed in pet friendly units with a pet fee for each pet and consent from Maples Ridge Vacation Rentals.

Arriving On:

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Departing On:

[Reservation Depart]

[Signature]

Reservation #: [Reservation Id]

[Guest Name]